EnEA – Ente Educazione Assistenza (formerly ISRAA) manages the Servizio di Assistenza Domiciliare (SAD), a municipal home-care service supporting older people and vulnerable households in the province of Treviso. The practice enables residents to remain safely at home by providing professional social-care support, assistance in daily living and meal delivery, in close cooperation with municipal social services and the local social-health ecosystem. The service has grown from 4 to 12 municipalities during the last five years and reaches approximately 600 SAD users, with almost 60,000 meals delivered at home every year. It is a scalable example of integrated local welfare that protects autonomy, supports families and helps prevent unnecessary institutionalisation
SAD – Integrated Home Assistance Service for Older People and Vulnerable Families in the Province of Treviso
Official Name of Signatory
Delegation
Europe
Website of the Signatory
Name of the person presenting the Good Practice
Oscar Zanutto
Position/Job Title of person presenting the Good Practice
Head of Innovation and Development Department, EnEA - Ente Educazione Assistenza
Aim of the Good Practice
The aim is to allow older people and adults in fragile conditions to remain in their own homes and communities for as long and as safely as possible, preserving autonomy, dignity and family continuity. The practice provides coordinated home-care assistance, meal delivery, monitoring of needs and cooperation with local municipal social services. It is designed to reduce isolation, prevent avoidable deterioration, support family caregivers and avoid premature or inappropriate residential care.
Target Group of the Good Practice
Older Person / Disabilities, Other: Other: vulnerable families, informal caregivers, adults in fragile social or health conditions
Annual Monitoring Report
2026
Implementation period
2025 2026 and ongoing
Consistency over time
High. SAD has been implemented as a stable institutional home-care service, progressively expanded across the province of Treviso, and renewed through municipal cooperation agreements. The continuity of EnEA/ISRAA as a public care provider supports organisational reliability, integration with local services and operational scalability.
Evaluation of the Good Practice
Operational evidence is positive: multi-municipality uptake, service expansion, approximately 600 users, substantial meal delivery activity and continued municipal agreements. For a stronger international good-practice submission, EnEA could complement these indicators with user and caregiver satisfaction data, quality indicators, timeliness of interventions, continuity of care measures and evidence of avoided or delayed institutionalisation.
Key stakeholders and partnerships
Governments (national, regional, local), Public administration, Social protection system, Public agencies, NGOs, Other: .family caregivers and home-care users
Link for more information
Future Goal 1
Consolidate equal access and shared service standards across the municipalities served, ensuring timely activation, continuity of care and transparent referral pathways.