As a partial measure of the overall project “No Child Left Behind – Establishing Community Prevention Chains”, an effective pilot service for the Carinthian population was installed in October 2021 in cooperation with the LOTSE association (see www.wohin.or.at). By means of telephone, chat, face-to-face counseling, or by searching a database on one’s own, a “matching” is established between the individual need for the help of children, young people, and families and the support services that are best suited for them regionally and thematically.
The aim is to ensure awareness of the many psychosocial support services available and to minimize obstacles to the use of help, thus achieving case histories that are as early as possible and have a preventive effect. The service is free of charge and anonymous. The offer is also available to all professionals with their own referral needs.
Experience so far confirms the basic conceptual assumptions and the number of users is steadily increasing. User satisfaction is positive and the coordination between the client (Province of Carinthia) and the provider as well as those responsible for the services is close-meshed, learning-friendly, and development-oriented.