Comprehensive Guidance and Support Program for Persons with Disabilities and Their Families

(V.D.03) Education, (V.D.04) Healthcare, (V.D.07) Transportation, (V.D.09) Leisure and Tourism, (V.D.10) Vulnerable Families

The Comprehensive Guidance and Support Program for Persons with Disabilities and Their Families is an initiative developed by the Undersecretariat for Disability of the City of Buenos Aires to provide accessible, personalized, and comprehensive support to persons with disabilities and their families. The program seeks to promote inclusion, autonomy, and wellbeing by addressing social, educational, healthcare, emotional, recreational, and employment-related needs throughout different stages of life.

Created through the integration of two pre-existing support programs in 2025, the initiative consolidated a single person-centered and family-oriented assistance system capable of offering more coordinated and effective responses. Through in-person and virtual assistance, territorial outreach, community activities, and interinstitutional coordination, the program improves access to information, public services, rights, and support networks for more than 300,000 persons with disabilities and their families in the City of Buenos Aires.

Official Name of Signatory

Ciudad Autónoma de Buenos Aires

Delegation

Other

Website of the Signatory

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Name of the person presenting the Good Practice

Sofía Torroba

Position/Job Title of person presenting the Good Practice

Head of the Commission for the Full Participation and Inclusion of Persons with Disabilities (COPIDIS)

Aim of the Good Practice

To provide guidance, counseling, and comprehensive support to all persons with disabilities and their families in the City of Buenos Aires, with the aim of guaranteeing accessible, personalized, and comprehensive care that addresses their social, educational, healthcare, and emotional needs, while promoting inclusion, autonomy, and wellbeing throughout the different stages of life. The program adopts a person-centered and family-oriented approach, recognizing the importance of strengthening support networks and ensuring equal access to rights, services, and opportunities. Through personalized assistance, territorial outreach, and interinstitutional coordination, the initiative seeks to reduce barriers faced by persons with disabilities and improve their quality of life and social inclusion.

Target Group of the Good Practice

Family Unit, Parents, Children & Youth, Women, Older Person / Disabilities

Annual Monitoring Report

2026

Implementation period

2025 - Present

Consistency over time

Due to its comprehensive nature, the program has expanded the scope and strengthened the response capacity of the Government of the City of Buenos Aires by bringing services, support, and assistance closer to persons with disabilities and their families. Through in-person and virtual assistance, territorial outreach initiatives, community-based activities, and coordination with different government areas, the program facilitates more accessible, agile, and sustained access to information, rights, and available services. In addition, the comprehensive and interinstitutional coordination approach has allowed the expansion and diversification of the range of resources, opportunities, and support services available for persons with disabilities. This includes access to healthcare, education, labor inclusion, recreational and wellbeing activities, social benefits, and family support initiatives. In this way, the program promotes continuity, scalability, and long-term sustainability.

Evaluation of the Good Practice

The initiative also includes an internal monitoring and follow-up system that allows the registration of consultations, referrals, and case management processes, while identifying priority needs and evaluating effective access to rights and services by persons with disabilities and their families. The program also operates with annual goals and performance indicators. This system makes it possible to identify opportunities for improvement, adjust intervention strategies, and continuously strengthen the quality and accessibility of the services provided. Currently, a CRM system is also being developed for future implementation, with the aim of improving traceability, personalized follow-up, and interinstitutional coordination for each case.

Key stakeholders and partnerships

Governments (national, regional, local), Public administration, Social protection system, Service sector (Educational and childcare institutions), Healthcare providers, NGOs

Link for more information

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Future Goal 1

Expand the territorial support network and strengthen accessibility to information, services, and rights for persons with disabilities and their families across all districts of the City of Buenos Aires.

Future Goal 2

Consolidate an integrated system that improves coordination, traceability, and personalized support.

Future Goal 3

Strengthen coordination and collaboration among government agencies, different jurisdictions, and civil society actors involved in disability-related issues in order to expand and improve the services, support systems, and opportunities available for persons with disabilities and their families.